General terms and conditions for the hotel accommodation contract

I. SCOPE OF APPLICATION

1. These terms and conditions apply to contracts for the rental of hotel rooms for accommodation and all other services and deliveries provided by the hotel for the customer in this context (hotel accommodation contract). The term “Hotel Accommodation Agreement” shall include and replace the following terms: Accommodation contract, guest accommodation contract, hotel contract, hotel room contract.
2. The subletting or re-letting of the rooms provided and their use for purposes other than accommodation require the prior consent of the hotel in text form, whereby § 540 paragraph 1 sentence 2 BGB is waived insofar as the customer is not a consumer.
3. The customer’s general terms and conditions shall only apply if this has been expressly agreed in advance.

II. CONCLUSION OF CONTRACT, CONTRACT PARTNERS, STATUTE OF LIMITATIONS

1. The contract is concluded by the acceptance of the customer’s application by the hotel. The hotel is free to confirm the room booking in text form.
2. Contractual partners are the hotel and the customer. If a third party has ordered on behalf of the customer, it shall be liable to the hotel together with the customer as joint and several debtor for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
3. All claims against the hotel are generally subject to a limitation period of one year from the statutory commencement of the limitation period. Claims for damages shall lapse after five years, irrespective of knowledge, unless they are based on injury to life, limb, health or freedom. These claims for damages are subject to a limitation period of ten years, irrespective of knowledge. The shortening of the limitation period shall not apply to claims based on an intentional or grossly negligent breach of duty by the hotel.

III. SERVICES, PRICES, PAYMENT, OFFSETTING

1. The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.
2. The customer is obliged to pay the agreed or applicable prices of the hotel for the room rental and the other services used by him. This also applies to services and expenses of the hotel to third parties arranged by the customer.
3. The agreed prices include the taxes and local duties applicable at the time the contract is concluded. Not included are local taxes that are owed by the guest according to the respective local law, such as visitor’s tax. In the event of a change in the statutory value added tax or the introduction, change or abolition of local taxes on the object of performance after conclusion of the contract, the prices shall be adjusted accordingly. In the case of contracts with consumers, this only applies if the period between conclusion and performance of the contract exceeds four months.
4. The hotel may make its consent to a subsequent reduction in the number of rooms booked, the hotel’s services or the length of the customer’s stay requested by the customer dependent on the price for the rooms and/or for the hotel’s other services being increased.
5. Hotel invoices without a due date are payable in full within 10 days of receipt of the invoice. The hotel may demand immediate payment of due claims from the customer at any time. In the event of late payment, the hotel shall be entitled to charge the applicable statutory default interest of currently 8% or, in the case of legal transactions involving a consumer, 5% above the base interest rate. The hotel reserves the right to provide evidence of higher damages.
6. The hotel is entitled to demand a reasonable advance payment or security deposit from the customer upon conclusion of the contract in the form of a credit card guarantee, a deposit or similar. The amount of the advance payment and the payment dates may be agreed in the contract in text form. In the case of advance payments or security deposits for package tours, the statutory provisions remain unaffected.
7. In justified cases, e.g. payment arrears of the customer or extension of the scope of the contract, the hotel is entitled to demand an advance payment or security deposit within the meaning of the above No. 6 or an increase in the advance payment or security deposit agreed in the contract up to the full agreed remuneration, even after conclusion of the contract up to the beginning of the stay.
8. Furthermore, the hotel is entitled to demand a reasonable advance payment or security deposit within the meaning of No. 5 above from the customer at the beginning and during the stay for existing and future claims arising from the contract, insofar as such has not already been made in accordance with No. 6 and/or 7 above.
9. The customer may only offset or set off an undisputed or legally binding claim against a claim of the hotel.

IV. WITHDRAWAL BY THE CUSTOMER (CANCELATION, CANCELLATION) / NON-UTILIZATION OF THE HOTEL’S SERVICES (NO SHOW)

1. The customer may only withdraw from the contract concluded with the hotel if a right of withdrawal has been expressly agreed in the contract, another statutory right of withdrawal exists or if the hotel expressly agrees to the cancellation of the contract. The agreement of a right of withdrawal as well as any consent to a contract termination should be made in text form.
2. If the hotel and the customer have agreed on a date for withdrawal from the contract free of charge, the customer may withdraw from the contract until then without triggering payment or damage compensation claims by the hotel. The customer’s right of withdrawal expires if he does not exercise his right of withdrawal towards the hotel by the agreed date.
3. If a right of withdrawal has not been agreed or has already expired, there is also no statutory right of withdrawal or termination and if the hotel does not agree to cancel the contract, the hotel shall retain the claim to the agreed remuneration despite non-utilization of the service. The hotel has to take into account the income from renting the rooms to other parties as well as the saved expenses. If the rooms are not otherwise rented out, the hotel may make a flat-rate deduction for saved expenses. In this case, the customer is obligated to pay the following cancellation costs:
   

   * From the 20th day before arrival:		60 % of the agreed accommodation price
   * From the 14th day before arrival:		70 % of the agreed accommodation price
   * From the 7th day before arrival:		80 % of the agreed accommodation price

   The customer is free to prove that the aforementioned claim has not arisen or has not arisen in the amount claimed.

V. WITHDRAWAL OF THE HOTEL

1. If it has been contractually agreed that the customer can withdraw from the contract free of charge within a certain period, the hotel is entitled to withdraw from the contract during this period if there are inquiries from other customers for the contractually booked rooms and the customer does not waive his right of withdrawal upon enquiry by the hotel.
2. If an agreed advance payment or an advance payment or security demanded in accordance with Section III (6) and/or (7) above is not made even after a reasonable grace period set by the hotel has expired, the hotel shall also be entitled to withdraw from the contract.
3. Furthermore, the hotel is entitled to withdraw from the contract extraordinarily for objectively justified reasons, for example if
   • Force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract;
   • rooms or spaces are culpably booked with misleading or false information or concealment of material facts; material facts may include the identity of the customer, the ability to pay or the purpose of the stay;
   • the hotel has justified cause to believe that the use of the hotel’s services may jeopardize the smooth operation of the hotel, its security or public reputation, without this being attributable to the hotel’s sphere of control or organization;
   • the purpose or reason for the stay is unlawful;
   • there has been a breach of the above Section I No. 2.
   • rooms or rooms are to be occupied by more persons than previously agreed in writing.
   • Pets are not allowed. Pets are not allowed on the premises.
   • the smoking ban in the interior of the hotel is violated. A lump sum of EUR 250.00 will be charged for cleaning the affected rooms.
4. In the event of justified withdrawal by the hotel, the customer shall not be entitled to compensation.

VI. ROOM PROVISION, HANDOVER AND RETURN

1. The customer does not acquire any claim to the provision of specific rooms or spaces, unless this has been expressly agreed in text form.
2. Booked rooms or rooms are available to the customer from 15:00 on the agreed day of arrival. The customer is not entitled to earlier provisioning.
3. On the agreed day of departure, the rooms or spaces must be vacated and made available to the hotel by 10:00 a.m. at the latest. After this time, the hotel may charge 50% of the full accommodation price (list price) for the late vacating of the room or room for its use in excess of the contract until 6:00 p.m., and 90% from 6:00 p.m. onwards. Contractual claims of the customer are not justified by this. The customer is at liberty to prove that the hotel has no or a significantly lower claim to compensation for use.

VII. BREAKFAST BUFFET

The breakfast buffet is offered daily from 7:30 am to 10:30 am. All food and drinks are intended exclusively for consumption in the breakfast area. It is therefore not permitted to take food with you.

VIII. LIABILITY OF THE HOTEL

1. The hotel is liable for damages for which it is responsible arising from injury to life, limb or health. Furthermore, it shall be liable for other damages based on an intentional or grossly negligent breach of duty by the hotel or on an intentional or negligent breach of duties typical for the contract by the hotel. A breach of duty by the hotel is equivalent to that of a legal representative or vicarious agent. Further claims for damages are excluded, unless otherwise regulated in this Section VII. In the event of disruptions or deficiencies in the hotel’s services, the hotel will endeavor to remedy the situation if it becomes aware of them or if the customer complains about them without delay. The customer is obligated to contribute what he can reasonably be expected to do in order to remedy the disruption and keep any possible damage to a minimum.
2. The hotel is liable to the customer for items brought into the hotel in accordance with the statutory provisions. The hotel recommends the use of the hotel or room safe. If the guest wishes to bring in money, securities and valuables with a value of more than 800 euros or other items with a value of more than 3,500 euros, this requires a separate storage agreement with the hotel.
3. If the customer is provided with a parking space in the hotel parking lot, this does not constitute a safekeeping agreement. The hotel is not liable for loss of or damage to motor vehicles parked or maneuvered on the hotel property and their contents, except in cases of intent or gross negligence. For the exclusion of the customer’s claims for damages, the provision of the above number 1, sentences 1 to 4 shall apply accordingly.
4. Wake-up calls are carried out by the hotel with the utmost care. Messages, post and consignments for guests are handled with care. The hotel shall be responsible for the delivery, storage and – upon request – forwarding of the same for a fee. The hotel shall only be liable in accordance with the above number 1, sentences 1 to 4.

IX. FINAL PROVISIONS

1. Amendments and supplements to the contract, the acceptance of the application or these General Terms and Conditions shall be made in text form. Unilateral changes or additions by the customer are invalid.
2. The place of performance and payment is the location of the hotel.
3. The exclusive place of jurisdiction – also for disputes relating to checks and bills of exchange – in commercial transactions is the registered office of the hotel under company law. If a contractual partner fulfills the requirements of § 38 paragraph 2 ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel under company law.
4. German law applies. The application of the UN Convention on Contracts for the International Sale of Goods and the conflict of laws is excluded.
5. Should individual provisions of these General Terms and Conditions be or become invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

Status: April 2026